Each employee has a separate login for Shop-Ware. This is created during the onboarding process. This is our primary management system. Employees are advised to create a quick access button on their personal cell phones to access all the features of the program.
Shop-Ware includes the following tools:
- Estimate Writing
- Internal Communication
- External Communication
- Time Clocks
Every employee has their own Gmail account. This is the same account that each employee links to Shop-Ware. Our Google Workspace account also includes email groups that will automatically forward emails to employees that need access to them. ex. Estimates@IntegrityCOS.com will link to the management team and service consultants.
Google Drive #
Each employee has the ability to use their own google drive linked to their Gmail account provided by Integrity Auto Care. The owners and management team have a shared “Admin” drive that includes all marketing material, disciplinary documents, financial documents, etc. The whole team will have access to the shared “Team” drive, which will include training video libraries, documents needed by all team members, and any other files the whole team can share.
My Shop Manager #
At this time, we use MyShopManager.com to sent text message marketing as well as email marketing. This is a primary way our customers communicate with us for appointment reminders, as well as after-service check ups. This needs to be checked frequently throughout the day.